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Privacy Policy

At PlanWeGo, your privacy is of utmost importance to us. In this privacy statement, we explain how we collect data about you and your use of this website, how we use and protect that data, whether or not that data may be sent to third parties, and how you can prevent us from sending you our newsletters.

PlanWeGo appreciates your confidence and trust and will do its best to protect your personal information. We respect your privacy and do take every reasonable precaution to ensure that your personal information is always handled and secured confidentially. PlanWeGo will in all cases comply with the requirements stipulated in the local law, including when providing services outside Cameroon.

What information do we collect?

We do collect information from you when you visit our website or fill a reservation request form.

When making a reservation, taking part in surveys or registering on our website, as appropriate, you may be required to enter your private information (e.g. e-mail, date of birth, telephone number, etc.) . You may also visit our website anonymously.

What do we do with the information you provide us?

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, telephone number, etc. The information we collect from you may be used in one or more of the following ways:

  • to improve our website;
  • to personalize your experience;
  • for product research and marketing;
  • to improve customer service (respond to your customer service requests and support needs in a more effective and efficient way); and
  • to send periodic newsletters about hot travel deals, news and updates. The e-mail address you provide for booking or reservation processing may be used to send you information and updates regarding your order. However, it is possible to unsubscribe from our newsletter.

    If you do not wish to receive any further offers or information, you can withdraw your permission for the use of your e-mail address, or you can have your data blocked, by sending a written request to: stop-marketing@planwego.com

We may need to contact you regarding flight schedule/hotel/car rental/holiday package changes or cancellations as quickly as possible after they are notified to us by the airline/hotel/car rental/holiday package company. We therefore strongly recommend that when booking you give us a valid e-mail address and telephone number that is accurate and does not block calls from business numbers before and during any travel period.

Protection of your information

We take full responsibility for ensuring that proper security measures are in place to protect your personal information.

PlanWeGo has technical and organisational security measures in place to protect the data in our possession from accidental or malicious manipulation, destruction, loss and unauthorized access. We constantly update our security procedures as new technologies are introduced.

Disclosure of your information to outside partners

We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests.

We will not disclose your data to any third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the website, through our customer service team, for the purposes of credit checks or fraud prevention or as otherwise described in this policy.

We may disclose your information if required by any applicable law or regulation. We may also disclose your data to reputable third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. For this purpose, your data may be disclosed to airlines who may onward disclose it to foreign authorities. In making a flight booking, you consent to this information being passed on to the relevant persons. You are responsible for ensuring that other members of your party are aware of our privacy policy.

Third party links

Occassionally, at our discretion, we may offer or include third party products or services on our website. Such third party links/websites have separate and independent privacy policies. We do not have any responsibility or accept liability for the content or activities of such websites. Nonetheless, we seek to protect the integrity of our website and do welcome feedback about such websites.

Changes to our privacy policy

PlanWeGo reserves the right to amend its privacy statement. Any changes to our privacy statement will be posted on this page. We therefore recommend that you check our privacy statement regularly.

Agreement to our privacy policy

This privacy statement applies every time you log onto our website. If you do not agree to this privacy policy in full, then you must log out of this website immediately.




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